Can You Afford to Deliver Highly Caring Customer Service?
(Seriously, Can You Afford Not to?) In his recent article on forbes.com, contributor Micah Solomon points to a growing paradox in customer care: Advances in technology and artificial intelligence continue to enable faster automation and easier self-service. I’ll...5 Proven Tips for Retaining Your Best Customer Service Employees
If you’re like most customer service managers, you’re facing a growing challenge within your own department: keeping your customer care agents on board and fulfilled at work. Retaining your best agents has never been more important – or more difficult. With...How to Run a Highly Effective Remote Team
It’s All About Keeping Distant Teams Closely Connected to Mission, Culture, and Each Other Not long ago, “working at home” and other remote working arrangements were rare perks, bestowed only on those few senior or in-demand workers who were...How Call Center Outsourcing Drives Patient Loyalty
As U.S. health care providers increase their focus on value-based care, there is growing focus on understanding patient loyalty – and the factors that drive or undermine it. Now, in its substantial new report, Press Ganey highlights a number of findings that may...Ready for a More Frictionless Customer Experience
In an age of skyrocketing customer expectations and growing competition, relationships are won or lost at the inbound customer care center. When your customers reach out, they do so by accessing the communication channel most convenient for them in that moment. Their...Follow Us
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