by Andrew Bosko | Mar 31, 2020 | Uncategorized
A Handful of North American Call Centers Step Up to Fill the Need In my past several posts, I’ve focused on the growing urgency among so many organizations to continue to serve their customers while most of their employees are required to self-quarantine at home. In...
by Andrew Bosko | Mar 26, 2020 | Uncategorized
8 Critical Questions to Assess Your Technology Readiness This is the second in our series on COVID-19 Rapid Response. You can find the first post in this series here. In my most recent post, I talked about how COVID-19 has created a new urgency among customer care...
by Andrew Bosko | Mar 24, 2020 | Uncategorized
Yes. Here’s How to Get Started As we find ourselves in the strange, uncharted territory of the past few weeks, I’ve been struck by how very united we all are by two common goals. 1. We want to do everything in our power to protect the health and well being of our...
by Andrew Bosko | Mar 19, 2020 | Uncategorized
Are your customers struggling to come to terms with the new rules and new inconveniences of today’s (temporary) “social distancing” requirements? Are they starting to take out their frustrations on your customer care agents? It seems to be happening just about...
by Andrew Bosko | Mar 17, 2020 | Uncategorized
When I first started thinking about what I’d say today, on St. Patrick’s Day, I had it all planned out. I wanted to talk about how, most of the time, “good luck” seems to come easier to those who have a good plan, a good team of people, and a good attitude. That’s...