5 Reasons to Outsource Customer Service Now

Maybe you’ve been seeing the signs for a while: your customer service operation doesn’t seem to be working. Whatever the reasons, from staffing obstacles, to scalability challenges, to lagging technology, a poorly functioning customer care platform can be a drag on...

16 Reminders of the Importance of Customer Care

You’re in a revenue-driven business. We all are (because, let’s face it, if we’re not earning revenue, we’re not going to stay in business for long). But sometimes, if an organization is under pressure to increase revenue, or new customers, or profitability, it can be...

5 Ways to Make Your Customers Love You

They say that successful relationships are the result of continuous effort – and a solid, mutually beneficial relationship is always worth the work. This Valentine’s Day, I wanted to share my top 5 tips for making your customers fall in love with your brand, over and...