by Andrew Bosko | Mar 10, 2023 | Blog
Customer loyalty isn’t something you build once and count on forever. It is fragile, vulnerable to every encounter your customers have with your brand, especially those that occur at the contact center. As a growing number of organizations have come to recognize,...
by Andrew Bosko | Feb 7, 2023 | Blog
Thanks to the strange, mixed messages our economy keeps sending, many businesses find themselves juggling the dueling concerns of sustained talent shortages and lingering worries of a 2023 recession. As plans and budgets go through new rounds of scrutiny, some...
by Bobby Matthews | Dec 21, 2022 | Blog
At this time of reflection, gratitude, and anticipation of a new year, we at Skybridge Americas wish to express our deep appreciation for our customers, our partners, and our talented Skybridge team members. Together, we have helped set new, higher standards of...
by Andrew Bosko | Dec 8, 2022 | Blog
I am happy to announce that Christine (Chris) Guzman has joined Skybridge Americas as Chief Financial Officer. Chris brings an extraordinary combination of industry success and thought leadership to her role. A respected expert in finance, strategy, functional...
by Bobby Matthews | Oct 26, 2022 | Blog
‘Tis the season for spooks, scares, and spine-tingling surprises. And while most of us enjoy greeting the unknown at our front door on Halloween night, no one is amused by an unexpected nightmare experience with customer service. What happens when your customers...
by Bobby Matthews | Oct 10, 2022 | Blog
In a recent article for Forbes, business trend forecaster Brian Solis describes “a circle” with a picture of a customer in the middle of it. This, he says, is how most of us define “customer centricity.” It’s a promise to consider the impact on our customers in...
