3 Ways to Turn New Customers into Loyal Customers
As the leader of a growing business, you know the importance of new customer acquisition.In fact, if you’re like most of us, a hefty portion of your business plan and budget are likely devoted to bringing in new buyers. But while you’re studying the buying habits,...
5 Traits of Truly Great Customer Service Supervisors
Building, training, and expanding a superior customer contact team never happens by accident. It’s never an afterthought. And it’s never a “nice to have.”Great customer care is intentional. It’s an investment in building a stronger, more profitable, more loyal...
Why Treat Your Patients Like Customers?
How patient experience, customer service, and appointment access influence healthcare loyaltyDelivering a powerful, positive customer experience is the one of biggest challenges facing every consumer facing industry today. That is especially true in the health care...
3 Major Patient Frustrations and How to Cure Them in 2020
If you have recently surveyed your patients (a practice I highly recommend), it’s likely that the three key issues I’ve highlighted below have shown up in your results.How are you treating these common ailments at your clinic?#1) The Ailment: You Make it Too Hard to...
It’s Time to Look Beyond Brand Loyalty
6 ways brands can build stronger customer relationships and lasting brand loyalty“Love is harder than ever for brands to earn.” That’s how MBLM introduces their latest Brand Intimacy Report, in which they expand their decade-plus investigation into the question: What...Follow Us
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