Knowing When to Pass the CX Baton

“Outsourcing helps companies maintain service levels and provide a consistent customer experience across all channels and hours of operation.” Deloitte Digital 2023 Report on New Realities for Contact Center Transformation Have your customers been looking for a better...

The Real Heroes Powering Super CX Performance

Customer loyalty isn’t something you build once and count on forever. It is fragile, vulnerable to every encounter your customers have with your brand, especially those that occur at the contact center. As a growing number of organizations have come to recognize,...

Looking for Customer Loyalty? Start Right Here

Thanks to the strange, mixed messages our economy keeps sending, many businesses find themselves juggling the dueling concerns of sustained talent shortages and lingering worries of a 2023 recession. As plans and budgets go through new rounds of scrutiny, some...

3 Wishes, 1 Hope, and Infinite Thanks

At this time of reflection, gratitude, and anticipation of a new year, we at Skybridge Americas wish to express our deep appreciation for our customers, our partners, and our talented Skybridge team members. Together, we have helped set new, higher standards of...

Welcoming Christine Guzman

I am happy to announce that Christine (Chris) Guzman has joined Skybridge Americas as Chief Financial Officer. Chris brings an extraordinary combination of industry success and thought leadership to her role. A respected expert in finance, strategy, functional...

Nightmare on Customer Service Street!

'Tis the season for spooks, scares, and spine-tingling surprises. And while most of us enjoy greeting the unknown at our front door on Halloween night, no one is amused by an unexpected nightmare experience with customer service. What happens when your customers reach...

Think You’re Customer Centric? Brian Solis Has a Quiz for You

In a recent article for Forbes, business trend forecaster Brian Solis describes “a circle” with a picture of a customer in the middle of it. This, he says, is how most of us define “customer centricity.” It’s a promise to consider the impact on our customers in...

Are Your Customers Losing Patience with Your Customer Care?

As a consumer, I know how I feel when I have to reach out to customer care. So do you. Some brands (our favorite brands) make it so easy.  One call or text or chat is all it takes to get what we need. So quick and painless that we barely stop to think about how well...

The Timeless Consumer Needs That Define Great CX

We spend a lot of time in the customer care industry talking about consumer expectations: the trends, the unpredictable shifts, and of course, the latest and greatest innovations we can employ to better meet them. We invest in ever-greater organizational flexibility,...

Is Your CX Performance Slipping? Forrester Thinks So

Even tiny shifts in leadership focus can lead to costly drops in customer experience. After showing an impressive post-covid CX rebound – and steady gains in 2021, US brands appear to have hit the wall. That’s according to Forrester’s 2022 US Customer Experience...

Let's Talk About Transforming Your Customer Experience

Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services.

Talk to us. We’re looking forward to listening. And we’d love to talk about working with you.

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