A Timeless Lesson in Gratitude from President Kennedy

While each of us recognizes Thanksgiving Day in our own, unique way, there is one thing I know we all have in common: the knowledge that there is much for which to be grateful. At their best, our Thanksgiving rituals – whatever they are – remind us to celebrate that...

The Hidden Gift in Veterans Day

Each year on Veterans Day, we pause to honor those who stepped forward, wore the uniform, and served in the name of our country. At its most fundamental, it’s a day that asks us to give one thing: a simple thank you to our veterans for their service. But when you dig...

Knowing When to Pass the CX Baton

“Outsourcing helps companies maintain service levels and provide a consistent customer experience across all channels and hours of operation.” Deloitte Digital 2023 Report on New Realities for Contact Center Transformation Have your customers been looking for a better...

The Real Heroes Powering Super CX Performance

Customer loyalty isn’t something you build once and count on forever. It is fragile, vulnerable to every encounter your customers have with your brand, especially those that occur at the contact center. As a growing number of organizations have come to recognize,...

Looking for Customer Loyalty? Start Right Here

Thanks to the strange, mixed messages our economy keeps sending, many businesses find themselves juggling the dueling concerns of sustained talent shortages and lingering worries of a 2023 recession. As plans and budgets go through new rounds of scrutiny, some...

3 Wishes, 1 Hope, and Infinite Thanks

At this time of reflection, gratitude, and anticipation of a new year, we at Skybridge Americas wish to express our deep appreciation for our customers, our partners, and our talented Skybridge team members. Together, we have helped set new, higher standards of...

Welcoming Christine Guzman

I am happy to announce that Christine (Chris) Guzman has joined Skybridge Americas as Chief Financial Officer. Chris brings an extraordinary combination of industry success and thought leadership to her role. A respected expert in finance, strategy, functional...

Nightmare on Customer Service Street!

'Tis the season for spooks, scares, and spine-tingling surprises. And while most of us enjoy greeting the unknown at our front door on Halloween night, no one is amused by an unexpected nightmare experience with customer service. What happens when your customers reach...

Think You’re Customer Centric? Brian Solis Has a Quiz for You

In a recent article for Forbes, business trend forecaster Brian Solis describes “a circle” with a picture of a customer in the middle of it. This, he says, is how most of us define “customer centricity.” It’s a promise to consider the impact on our customers in...

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