Blog/News

 

A Closer Look at Amazon’s 6 Customer Service Tenets

When I first skimmed Dan Gingiss’ recent article in Forbes, one rule caught my eye instantly. It made me want to go back and re-read the whole piece. When I first skimmed Dan Gingiss’ recent article in Forbes, one rule caught my eye instantly. It made me want to go...

5 Ways Outsourcing Patient Appointment Scheduling Pays Off

For Your Patients, Your Practice, and You To grow your practice, you’re constantly looking for ways to attract new patients, provide better care than competing clinics, and deliver the kind of experience that makes your patients recommend you to everyone they know....

What Will Really Cost You More?

Making Changes? Or Staying the Same? Guess one of the first questions I get when I first meet with a CEO or customer service director about moving their customer care operation from in-house to outsourced. You probably guessed right: it’s about cost. Won’t it cost...

3 Things Your Millennial Customers Need From You Now

And How Your Customer Care Team Can Deliver Them Today, millennials are not only the biggest generation of buyers, they’re increasingly the most influential generation. They wield a lot of power. And they have a distinct set of buyer needs, preferences, and behaviors...

Is Your Customer Service Team Building Your Brand Or Undermining It?

These 7 Quick Questions Will Tell You I recently found this article by Sara Lavenduski and found myself wishing that every customer care manager – and every CEO – would take a few minutes to read it. In her 7 Ways to Improve Customer Service” Lavenduski provides...

How 10 Beloved Brands Went from the Brink of Failure to CX Success

How 10 Beloved Brands Went from the Brink of Failure to CX Success Today, customer experience (CX) is top of mind for every aspiring brand. But for many companies, achieving CX superstardom proves to be a lot tougher than it sounds. It’s a long, hard fought battle. ...

3 Reasons You Should Consider Outsourcing Your Call Center Now

3 Reasons You Should Consider Outsourcing Your Call Center Now All businesses – from start-ups to Fortune 100 brands – have one challenge in common: as customer experience expectations continue to rise exponentially, every customer contact is a high-stakes event. To...

5 Ways to Turn Your Customer Service Reps into Brand Ambassadors

How much are you spending to promote your brand, acquire new customers, and earn more business from your current ones? Whatever the amount, it’s not insignificant. It’s an investment – and a mighty one, at that. But too often, companies skip right past one of their...

Superior Travel Experience Starts with Human Connections

3 Secrets To Earning 5-Star Traveler Reviews With so many advancements in self-service booking, you’d think that the demand for human customer care agents in the travel industry would have disappeared. Wasn’t that the prediction not too long ago? It’s true that...

High Patient Turnover? It Might Not be You… It Could be Your Marketing

Any time you lose a patient relationship, it hurts. Why are they leaving? Is a competing practice doing something different – something better – to woo your patients away? Are you unwittingly doing something to prompt patients to lose faith and start shopping? Sure,...


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