Blog/News

 

These 5 Emerging CX Trends Will Determine Your Brand’s Success

These 5 Emerging CX Trends Will Determine Your Brand's Success Get the breakdown from North America’s leader in customer care. For North American brands and the customer care teams who support them, 2020 launched a period of upheaval, unforeseen challenges, and wildly...

Say goodbye to the old type of contact center

In their recent 2021 survey of contact center leaders, Deloitte Digital explores how post-pandemic contact centers are rapidly evolving into customer experience (CX) hubs. The survey is well worth the read, outlining 5 critical findings. For me, the most striking...

Your CX Secret Weapon

I don’t know your number. But I have a good guess it’s not small. Recently, I came across an article by Peter Dooley about the various ways that marketing insights are gathered.  In that piece, he makes a critical point: some of the most powerful insights on how well...

Andrew Bosko Has Helped Transform Skybridge Americas’ Brand

Andrew Bosko Has Helped Transform Skybridge Americas’ Brand Since he joined the company in 2016, Andrew Bosko has helped Skybridge Americas’ transform its brand, upgrade its technology, and grow in sales. Learn more how Andrew has helped transform Skybridge Americas’...

Your Brand Loyalty Metrics Aren’t Telling You What You Think They Are!

Why brand intimacy might be a smarter way to gauge the health (and profitability) of your customer relationships Sure, “loyalty” measurements can be useful indicators of a customer’s repeat business and potential long-term profitability. But what leads to loyalty? A...

A CX Celebration of Stephen Covey!

7 Habits to Guide and Inspire Every CX Leader For many people, myself included, Stephen R. Covey’s “7 Habits of Highly Effective People,” lays out a wonderfully simple but powerful set of guidelines for working well, collaborating successfully, and achieving...

The Undeniable Link Between Brand Empathy and Customer Experience

How strong is your partnership with your contact center leadership? Not that long ago, strong, strategic collaborations between CMO and Customer Care were rare. While the marketing role was focused on everything related to attracting customers and driving sales...

The 3 CX Opportunities Most Often Missed by CMOs Today

How strong is your partnership with your contact center leadership? Not that long ago, strong, strategic collaborations between CMO and Customer Care were rare. While the marketing role was focused on everything related to attracting customers and driving sales...

Let's Talk About Transforming Your Customer Experience

Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services.

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