3 Ways to Win the Loyalty of the Omni-Channel Consumer

by Michelle Covey The holiday season was a poignant reminder of just how much the omnichannel consumer is own-ing the retail industry.  Anything you need is available at your fingertips, 24/7 via your mobile device. Creating a successful omnichannel presence is no...

Defining Customer Success Metrics

by Alison Holmlund As the Chief Customer Officer for a software-as-a-service (SaaS) company, much of my day is spent thinking about customer success and retention. Like any subscription-based business, renewals are our lifeblood and the success of our customers is...

Why Social Media is Your Most Powerful Customer Relationship Tool

by Jim Lyoob Technology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social media have we had access to such unbiased, real-time consumer responses. Consumers can like us, rate us, and often make or...

Skybridge Americas Wins 2017 Elite Contact Center Outsourcing Award

Minneapolis, MN – August 3, 2017 — Skybridge Americas today announced that it has been named as a Top 10 winner of the 2017 Elite Contact Center Outsourcing Award, presented by CUSTOMER magazine. The Elite Contact Center Outsourcing Award recognizes the top inbound...

Skybridge Americas Announces Andrew Bosko as Chief Executive Officer

MINNEAPOLIS, Minn. – April 4, 2016 –Skybridge Americas, Inc. today announces it has hired Andrew Bosko as its new Chief Executive Officer.  “I am very pleased with the addition of Andy to the Skybridge Americas team.  He joins at a perfect time to lead the next phase...

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