Blog/News

 

Nightmare on Customer Service Street!

'Tis the season for spooks, scares, and spine-tingling surprises. And while most of us enjoy greeting the unknown at our front door on Halloween night, no one is amused by an unexpected nightmare experience with customer service. What happens when your customers reach...

Think You’re Customer Centric? Brian Solis Has a Quiz for You

In a recent article for Forbes, business trend forecaster Brian Solis describes “a circle” with a picture of a customer in the middle of it. This, he says, is how most of us define “customer centricity.” It’s a promise to consider the impact on our customers in...

Are Your Customers Losing Patience with Your Customer Care?

As a consumer, I know how I feel when I have to reach out to customer care. So do you. Some brands (our favorite brands) make it so easy.  One call or text or chat is all it takes to get what we need. So quick and painless that we barely stop to think about how well...

The Timeless Consumer Needs That Define Great CX

We spend a lot of time in the customer care industry talking about consumer expectations: the trends, the unpredictable shifts, and of course, the latest and greatest innovations we can employ to better meet them. We invest in ever-greater organizational flexibility,...

Is Your CX Performance Slipping? Forrester Thinks So

Even tiny shifts in leadership focus can lead to costly drops in customer experience. After showing an impressive post-covid CX rebound – and steady gains in 2021, US brands appear to have hit the wall. That’s according to Forrester’s 2022 US Customer Experience...

It’s Time to Look Beyond Brand Loyalty

It’s Time to Look Beyond Brand Loyalty The 6 ways consumers build long-lasting connections (and more profitable relationships) with the brands they love In their newly released 2022 Brand Intimacy Report, MBLM has expanded their decade-long investigation into the...

No, Your Agent Retention Programs Aren’t Really Working

“You can make or break a brand relationship in a single conversation…” That was an opening sentence that caught my eye the other day. Instantly, I thought, "Agreed!" It was an article about the tumultuous shifts that contact centers – and the brands that depend on...

These 5 Emerging CX Trends Will Determine Your Brand’s Success

These 5 Emerging CX Trends Will Determine Your Brand's Success Get the breakdown from North America’s leader in customer care. For North American brands and the customer care teams who support them, 2020 launched a period of upheaval, unforeseen challenges, and wildly...

Say goodbye to the old type of contact center

In their recent 2021 survey of contact center leaders, Deloitte Digital explores how post-pandemic contact centers are rapidly evolving into customer experience (CX) hubs. The survey is well worth the read, outlining 5 critical findings. For me, the most striking...

Let's Talk About Transforming Your Customer Experience

Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services.

Talk to us. We’re looking forward to listening. And we’d love to talk about working with you.

Contact Skybridge

763.477.7600

Corporate Headquarters
777 Brickell Ave., #500-91910
Miami, Florida 33131
Direct: 763.477.7600
Fax: 763.477.7601

Canadian Headquarters
Box 125, STN MAIN
Winnipeg, MB R3C3R5
Direct: 204-924-4500

Privacy Policy

©2022 Skybridge Americas