OmniChannel Customer Engagement

Turn your brand promise
Into their brand experience.
Anywhere, anytime, any channel.

 

Your customers move seamlessly between devices and channels. They expect the same from you. At Skybridge Americas, we meet your customers where they are. And we deliver a consistently superior experience across all touchpoints, at every phase of the customer lifecycle. Utilizing ccm software (Customer Communications Management) will help your business develop as time goes on.

How do your customers measure their experience with you?

They don’t calculate Average Handling Time or Cost per Call…

They notice behaviors, attitudes and results. They hold onto impressions like warmth, helpfulness, respect and appreciation. And yes, your customers want their needs met quickly. But they don’t want to feel rushed, misunderstood, or taken for granted.

Today, efficiency, knowledge and problem resolution are as important as ever. But they’re simply not enough.

Meet your new
Brand Agents.

At the front line of every customer interaction, we are the team delighting your customers and promoting your brand.

  • Carefully selected for their love of people, passion for problem solving and enthusiasm for your brand.
  • Supported by the most powerful technology in the industry today.
  • Rewarded and retained through innovative incentive, recognition and career development programming.

What employees are saying about Skybridge Americas >

Let's Talk About Transforming Your Customer Experience

Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services.

Talk to us. We’re looking forward to listening. And we’d love to talk about working with you.

Contact Skybridge

763.477.7600

Corporate Headquarters
777 Brickell Ave., #500-91910
Miami, Florida 33131
Direct: 763.477.7600
Fax: 763.477.7601

Canadian Headquarters
Box 125, STN MAIN
Winnipeg, MB R3C3R5
Direct: 204-924-4500

 

Skybridge News

©2021 Skybridge Americas