Meet Our Leadership Team

 

Mark Morris

Principal and Chairman

A lifelong strategist, entrepreneur, and adventurer, Mark first began collaborating with Skybridge Americas in the mid-2000’s.  He admired the company’s decades-long track record, the dedication of its team members, and the extraordinary longevity of its relationships with North America’s most beloved brands.  He also saw its potential for growth.  So in 2011, he acquired the company and began turning his vision into action.  Since then, Mark has led Skybridge Americas through a robust investment in leading edge technology and strategic growth initiatives.

Prior to acquiring Skybridge Americas, Mark helmed a number of highly successful businesses.  He was founder and principal of My-Pipeline, a managed services provider of business development strategies and execution for IT driven businesses.  Before that, he was founder and principal of MORE Direct, the direct marketing agency of record for Compaq, Apple, Canon U.S.A., Pillsbury, and Minnesota North Stars.  He was also co-owner of City Graphics, a Minneapolis based graphics firm.

Mark enjoys sailing the Caribbean and held a commercial sea captain’s license with the United States Coast Guard.

Andrew Bosko

Chief Executive Officer

Andy has been the guiding force behind Skybridge Americas’ brand transformation, technology upgrades, and recent rapid sales growth since joining the organization in 2016. A recognized sales leader with 25 years of executive management experience, Andy is known for his hands-on style, sense of humor, and relentless focus on results.

Prior to joining Skybridge Americas, Andy held executive leadership roles with a number of sales and customer contact organizations.  Most recently, he served as Chief Operating Officer at iPacesetters, LLC.  Prior to that, he was Senior Vice President of Sales and Marketing at Alpine Access, and before that, held key leadership roles at TRG, Convergys and APAC.

Before earning his MBA from Northwestern University, Andy attended Loyola University, Chicago, on athletic scholarships for swimming and water polo, helping his team advance to the NCAA tournament three times.  To this day, he can be seen wearing his Loyola Letterman jacket as he cheers on the Ramblers at various sporting events.

Andrew Barnes

Chief Financial Officer

Since joining Skybridge Americas in 2014, Andy has brought his disciplined analytical approach to the company’s business model, focusing on strategic growth while maintaining a culture of financial accountability and transparency.  Andy leverages his communication skills and keen understanding of the operational factors that impact a company’s financials to forge strong strategic partnerships throughout the organization and across Skybridge America’s portfolio of clients.

Prior to joining Skybridge Americas, Andy had established an extensive finance leadership career, spanning multiple industries, leading both large and smaller organizations. Most recently, he was Chief Financial Officer at AMT Consumer Services and before that, served as Vice President, Finance and Business Services for CPP North America and, before that, held financial leadership roles at Best Buy, Thomson West, and The Valspar Corporation.

When Andy isn’t in the office, he loves spending time outdoors.  He’s an experienced fisherman who enjoys annual, fly-in fishing trips to remote destinations in northern Manitoba, carrying on a family tradition that he and his father first began when he was twelve years old.

Bobby Matthews

Senior Vice President, Sales and Marketing

Bobby has always loved building new things and especially enjoys bringing his creative skills to new sales, marketing and branding challenges. He joined Skybridge Americas in 2017 because he was excited to help build the company’s new brand and has been instrumental in driving increased revenue ever since.

Bobby brings more than 20 years of sales success landing large, strategic deals, negotiating complex contracts and forging long-term, win-win relationships with key partners. Prior to joining Skybridge Americas, he was Senior Vice President of Client Services for S2G Support Services Group and, before that, served as Vice President of Relationship Management and Operations for APAC Customer Services. He also held numerous senior executive positions in sales, marketing, operations, logistics, product management and technical services for American industry leaders including Ameritech, AT&T, MCI and Comdisco.

Bobby is a twelve-year veteran of the United States Army, having served on active duty, in the National Guard, and in Special Forces as a Detachment Commander.  He and his son are also experienced Surfboard Shapers, designing and building art quality, custom-made surfboards by hand.

Tracey Palmer

Vice President, Contact Center Solutions

Tracey oversees all U.S. and Canada Customer Contact Operations and is leading the company’s expansion of “Agents Anywhere,” the Skybridge Americas team scalability solution, supported by cloud technology. She has a track record for building high performance teams and highly successful, proactive partnerships with her customers.  Relying on her deep insights into consumer behaviors and performance analytics, she enjoys helping businesses connect the dots between consumer experience, satisfaction, retention and profitability.

Tracey brings more than 20 years experience in Business Process Outsourcing. Prior to joining Skybridge Americas, she was Senior Director of Operations Mobility Sales and Service for Convergys, managing a workforce of 3,000 and overseeing the delivery of multi-geo contact center services.

Having lived, traveled and worked in leadership positions around the world, Tracey says many of her greatest successes have come from embracing diversity, remaining open to multiple perspectives, and helping others.  For the past several years, she has mentored young women who are entering leadership and management positions.

Marissa Hill

Vice President, Human Resources

Marissa is passionate about helping people find their paths to success and she brings that passion to everything she does at Skybridge Americas. Whether she’s driving large scale human capital initiatives or in her day to day interactions with Skybridge teams, her first priority it to keep the human in human resources. At Skybridge Americas, she is responsible for enabling highly talented teams that are accountable, inspired, collaborative, goal-oriented, and driven by integrity.

Prior to taking on her current role, Marissa has held various human capital roles with progressive leadership positions in customer-centric industries in large and mid-sized organizations.

Marissa is a big believer in the power of Special Olympics. She has coached, volunteered and even leapt into frozen lake waters as a participant in the Minnesota Polar Plunge, one of Special Olympics major fundraisers.

Michael McMillan

Vice President, Information Technology

Michael is responsible for Information Technology Strategy and Initiatives, managing IT operations and project management.  A recognized operations leader with a reputation for process improvement and budgetary discipline, Michael joined Skybridge Americas in 2018, bringing his strong focus on ROI drivers to all aspects of the business.  His passion for quality, continuous customer service improvement, and efficiency have engaged employees, impressed clients, and helped multiple organizations through mission critical process innovations.

Michael brings 30 years of domestic and international experience in the fulfillment, supply chain, manufacturing, financial and professional services industries. Before joining Skybridge Americas, he served as CIO for Clearfield, Inc. and before that held IT leadership positions with University of Minnesota, the Mille Lacs Band of Ojibwe, GFK, and Vision-Ease.

Michael and his family are enthusiastic dog lovers who are extremely involved in the AKC dog show circuit. He enjoys overseeing the show logistics and travel plans for his daughter, who campaigns a Grand Champion Lakeland Terrier.


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Skybridge Americas helps North American companies improve every aspect of their customers’ experience, from initial inquiry, to first click, to perfectly delivered final product. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact, Warehousing, Fulfillment, and Shipping Services.

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