Principal and Chairman
A lifelong strategist, entrepreneur, and adventurer, Mark first began collaborating with Skybridge Americas in the mid-2000’s. He admired the company’s decades-long track record, the dedication of its team members, and the extraordinary longevity of its relationships with North America’s most beloved brands. He also saw its potential for growth. So in 2011, he acquired the company and began turning his vision into action. Since then, Mark has led Skybridge Americas through a robust investment in leading edge technology and strategic growth initiatives.
Prior to acquiring Skybridge Americas, Mark helmed a number of highly successful businesses. He was founder and principal of My-Pipeline, a managed services provider of business development strategies and execution for IT driven businesses. Before that, he was founder and principal of MORE Direct, the direct marketing agency of record for Compaq, Apple, Canon U.S.A., Pillsbury, and Minnesota North Stars. He was also co-owner of City Graphics, a Minneapolis based graphics firm.
Mark enjoys sailing the Caribbean and held a commercial sea captain’s license with the United States Coast Guard.
Chief Executive Officer
Andy has been the guiding force behind Skybridge Americas’ brand transformation, technology upgrades, and recent rapid sales growth since joining the organization in 2016. A recognized sales leader with 25 years of executive management experience, Andy is known for his hands-on style, sense of humor, and relentless focus on results.
Prior to joining Skybridge Americas, Andy held executive leadership roles with a number of sales and customer contact organizations. Most recently, he served as Chief Operating Officer at iPacesetters, LLC. Prior to that, he was Senior Vice President of Sales and Marketing at Alpine Access, and before that, held key leadership roles at TRG, Convergys and APAC.
Before earning his MBA from Northwestern University, Andy attended Loyola University, Chicago, on athletic scholarships for swimming and water polo, helping his team advance to the NCAA tournament three times. To this day, he can be seen wearing his Loyola Letterman jacket as he cheers on the Ramblers at various sporting events.
Christine (Chris) Guzman
Chief Financial Officer
An expert in finance, strategy, functional integrations, and merger and acquisition transactions, Chris specializes in driving superior client, employee, and investor satisfaction by building high-performing teams and delivering innovative, balanced solutions. Thanks to her rich perspectives on the challenges and opportunities facing the contact center and customer care industries, Chris was selected as a member Forbes Finance Council ® in 2018, where she continues to serve today.
Christine spent nearly a decade serving as Chief Financial Officer at Inktel Holdings Corporation, an outsource customer care and third-party logistics provider, where she oversaw financial planning and reporting, treasury management, resource allocation, and regulatory and tax compliance. Before that, she was Corporate Controller for OmniPoint Staffing.
Chris earned her Bachelor of Science degree in Accounting from Florida International University, where she was awarded a fellowship to conduct Myers-Briggs studies of accounting students for the university. During her graduate Forensic Accounting studies, she was selected and completed the Federal Bureau of Investigation’s Virtual Experience program.
A lifelong music lover and songwriter, Chris has been recognized by the Nashville Songwriters Association International twice for her published works. She also enjoys water sports, especially in her native South Florida.
Chief Information Officer
Since childhood, Bryant Richardson has always loved understanding what makes things work and how to make them better. For over 25 years, Bryant has headed teams in executive leadership roles in customer experience management (CEM) as a recognized leader in transforming customer operations and the use of technology to continually improve the business of customer experience. He leads technology strategy and transformation efforts in our client engagements.
Prior to joining Skybridge Americas in 2016, Bryant served as COO & CIO for iPacesetters. He previously held many senior executive roles in technology and operations for industry leaders, including Stream Global Services, Citigroup and RMH Teleservices, among others. Bryant graduated from the University of Texas, Arlington College of Business. He continues to maximize the return on investment – both in people and technology to deliver better results – as he advocates delivering on the promise of blue-sky customer engagement – that is, making blue sky real.
Bryant currently serves on the boards of directors for CareerSolutions and Embrace Waiting Children, nonprofits focused on social services and child welfare, respectively. When not working, you can find him motorcycling the byways of North Texas or cooking up something fresh for friends and family in the kitchen of his Dallas-area home.
Vice President, Contact Center Solutions
Jeff oversees all U.S. and Canada Customer Contact Operations and is responsible for the company’s expansion of “Agents Anywhere,” Skybridge Americas’ team scalability solution, supported by cloud technology.
Prior to joining Skybridge Americas in 2015, Jeff was Director of Workforce Management at AmTrust, North America and, before that, oversaw Global Workforce Management at Target Corporation. In fact, most of his career has been on the client side of the business, where he has led large scale inbound and outbound contact center operations across multiple industries, including financial services, retail, IT, and insurance. Having managed all of the support functions critical to contact center operations, including workforce management, quality assurance, and vendor management, Jeff has a deep, inside understanding of client priorities and challenges.
Jeff plays competitive softball, has won multiple national tournaments, and enjoys bringing that same, winning approach to the teams he builds and leads at work.
Let's Talk About Transforming Your Customer Experience
Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services.
Talk to us. We’re looking forward to listening. And we’d love to talk about working with you.
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