Over the past few decades, countless call centers have gone off shore, in search of lower costs and better margins. Over the past few years, some have returned.
Skybridge Americas never left.
Today, we proudly maintain our call center headquarters in Minneapolis and Winnipeg. More importantly, we are deeply committed to connecting with your customers in their language (including English, French, Spanish, Mandarin, Cantonese, Japanese and Quebecois) and with deep cultural awareness.
Your Customer is Calling You.
You can program any system or train any person to read a script and follow the prompts. But connecting with your customers takes more than that. It calls for a level of empathy that comes from shared expectations, brand familiarity, and an instant recognition of the cultural nuances, verbal subtleties and colloquial expressions your customers rely on to communicate. At Skybridge Americas, your customers are talking with a fellow American who understands their needs and how your brand can meet them.
Your Customers Won’t Just Appreciate Your Onshore Commitment. They’ll Reward You For It.
Today’s savvy customers know immediately when they’ve been routed overseas.
And most don’t like it. Why? Because reaching out is already hassle enough. When their call is answered, they’re not just looking for answers, they’re expecting to hear the voice of your brand. No confusion. No unexplained pauses. No frustrating cross-cultural hiccups, crossed wires or misunderstandings. That’s not just our opinion. It’s a fact, backed up by numerous studies. While off shore call centers continue to improve their service, they still fall short of customer expectations.
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Let's Talk About Transforming Your Customer Experience
Skybridge Americas helps North American companies improve every aspect of their customers’ experience. We’re a team of 1,000 highly skilled, customer-focused problem solvers, providing world class Omni Channel Customer Contact Services.
Talk to us. We’re looking forward to listening. And we’d love to talk about working with you.
310 4th Avenue S.
Suite 5010 Unit 92077
Minneapolis, MN 55415
750-355 Portage Avenue
Winnipeg, MB R3B 2C3
Canada Direct: 204.924.4550
©2018 Skybridge Americas