by Andrew Bosko | Mar 10, 2023 | Blog
Customer loyalty isn’t something you build once and count on forever. It is fragile, vulnerable to every encounter your customers have with your brand, especially those that occur at the contact center. As a growing number of organizations have come to recognize,...
by Andrew Bosko | Feb 7, 2023 | Blog
Thanks to the strange, mixed messages our economy keeps sending, many businesses find themselves juggling the dueling concerns of sustained talent shortages and lingering worries of a 2023 recession. As plans and budgets go through new rounds of scrutiny, some...
by Andrew Bosko | Dec 8, 2022 | Blog
I am happy to announce that Christine (Chris) Guzman has joined Skybridge Americas as Chief Financial Officer. Chris brings an extraordinary combination of industry success and thought leadership to her role. A respected expert in finance, strategy, functional...
by Andrew Bosko | Jun 12, 2021 | Uncategorized
7 Habits to Guide and Inspire Every CX Leader For many people, myself included, Stephen R. Covey’s “7 Habits of Highly Effective People,” lays out a wonderfully simple but powerful set of guidelines for working well, collaborating successfully, and achieving...
by Andrew Bosko | Jun 2, 2021 | Uncategorized
How strong is your partnership with your contact center leadership? Not that long ago, strong, strategic collaborations between CMO and Customer Care were rare. While the marketing role was focused on everything related to attracting customers and driving sales...
