5 Secrets to Beating the Late Summer Slump

5 Secrets to Beating the Late Summer Slump Keep Your Call Center Agents Present, Productive, and Brand Positive, Even During the Dog Days of Summer Let’s face it, an inbound customer care center is a busy, sometimes high pressure work environment. It takes a special...

5 Easy Rules for Creating Patient Surveys

In a recent post, I covered 3 reasons every medical and dental practice should invest in patient surveying. But for many practices, especially smaller ones, making the decision to survey can be a challenging one. While the idea of asking patients how you’re doing...

Retaining Beats Recruiting, Every Time

How to Drive Higher Employee Retention in Today’s Low Unemployment In his recent article, tackling employee retention for Forbes, Mike Kappel shares his top four methods for keeping great hires onboard. One reason I like this piece so much and strongly recommend you...

From CX Expert to CX Leader

3 CX Fundamentals You Need to Know (and Do), Starting Now We live and work in an environment – and an economy – of continuously rising customer expectations. In an age of disruptors willing and able to fulfill just about every consumer whim, you face growing...

Never Make these 3 Marketing Mistakes Again

Never Make these 3 Marketing Mistakes Again Sometimes it’s all too easy to get so focused on the day-to-day minutia of running a growing business that we can lose sight of the fundamentals. Last week, I came across this wonderful piece on Forbes, written by market...