A Small Subset of Customer Contact Centers Will Arise From the Pandemic as Industry Leaders
Will Yours Be One of Them? Navigating the seemingly endless challenges of COVID-19 is forcing brand leaders to “learn how to walk fast on thin ice.” That’s how Nicole Bendaly describes the delicate balance, flexibility, and speed necessary to not only survive the...3 Rules for Leading Remote Teams with Agility and Purpose
As is true for just about everyone these days, the past several weeks have been a time of rapid transitions, brainstorming, problem solving, reflections – and an unprecedented volume of video conferences. The other day, I was struck by a realization that I wanted to...Stop Believing These 5 Common Myths About Working From Home
As American employers continue grappling with how to stay open while their office doors are closed, there are 5 long-held “concerns” that I keep hearing. Problem is, while the concerns are real, the beliefs are inaccurate. Bigger problem is, these...Charting Your Re-Entry Into the Post-Pandemic Economy
5 Questions to Guide Your Process Business leaders across the country continue exploring every conceivable way of adapting to the unprecedented stresses and challenges of the current coronavirus-driven economy. At the same time, there is a growing awareness that, even...Follow Us
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