by Andrew Bosko | Jan 30, 2020 | Uncategorized
As the leader of a growing business, you know the importance of new customer acquisition. In fact, if you’re like most of us, a hefty portion of your business plan and budget are likely devoted to bringing in new buyers. But while you’re studying the buying habits,...
by Andrew Bosko | Jan 28, 2020 | Uncategorized
At Skybridge Americas, we have long believed that, when our customer care agents know and love your brand, their enthusiasm shines through on every call. It’s that brand passion that, in turn, fosters greater customer brand loyalty. That philosophy is at the heart of...
by Andrew Bosko | Jan 23, 2020 | Uncategorized
With the proliferation of AI solutions throughout the contact center industry, there has been a corresponding evolution in the role of the customer care agent. Gone are the days that agents can simply be hired for their ability to work swiftly, follow a script, and...
by Andrew Bosko | Jan 21, 2020 | Uncategorized
Do you know what your customers – both the ones you have and the ones you need to acquire – enjoy most about loyalty programs? Do you know what they dislike, or see as pointless, or so last decade? The folks at The Wise Marketer have just compiled their list of 2020...
by Andrew Bosko | Jan 16, 2020 | Uncategorized
Talk about customer experience long enough and, eventually, the conversation turns to company culture. You can’t deliver truly exceptional customer experience that builds trust, satisfaction, and loyalty if your own culture isn’t actually built around those concepts,...
