by Andrew Bosko | Aug 29, 2019 | Uncategorized
5 Strategies On How To Stay Ahead Of Customer-Driven Disruption by NJ Goldston Are today’s companies ready for the next disruption? With the rise of the smartphone, fast fashion, and ride-sharing and the decline of industry stalwarts like GE, IBM, and Coca-Cola,...
by Andrew Bosko | Aug 27, 2019 | Uncategorized
The concept of call center gamification has been around for a while now. But if you’ve never worked in a gamified environment, you’ve probably wondered how it works. Why do some call center managers swear by gaming? And what does it take to get started? But maybe...
by Andrew Bosko | Aug 22, 2019 | Uncategorized
Running a successful call center today is a lot like a complex juggling act. To do it well, you need to keep your eye on so many moving parts. And when someone throws another ball into the mix, you need to add it to the mix, without dropping anything. In today’s...
by Andrew Bosko | Aug 20, 2019 | Uncategorized
On any given day, your customers might call you for many different reasons. Maybe they’re scheduling an appointment or enrolling in a program. Maybe they just want help with one simple question. But for all the differences that exist between customer calls, here’s one...
by Andrew Bosko | Aug 15, 2019 | Uncategorized
Here’s What’s Keeping Your Revenue from Growing by 33% It’s all about 2 Little Stars When Brightpearl wanted to know more about how online customer ratings impact businesses and their brands, they partnered with Trustpilot to take a closer look. They compiled their...
