by Andrew Bosko | Apr 30, 2019 | Uncategorized
How the Role of the CMO is Rapidly Changing In today’s environment of rapidly shifting customer expectations, the demands on marketing departments and, especially, CMO’s, have grown exponentially. Today’s CMO’s – and the teams they lead – are the drivers of revenue...
by Andrew Bosko | Apr 25, 2019 | Uncategorized
A customer’s first purchase might be a leap of faith. Everything that happens after that is driven largely by how successfully you maintain – and protect – their faith in you. Before your customer buys again – or recommends you to anyone else – they need to...
by Andrew Bosko | Apr 23, 2019 | Uncategorized
It’s All About Vision, Planning, and Choosing the Right Partner All the logistics of your growing business point to the fact that it’s time to outsource your inbound customer care operation. So, what’s keeping you from moving forward? Is it a concern about...
by Andrew Bosko | Apr 18, 2019 | Uncategorized
Our Next Level Call Center Innovations are Featured in This Month’s CIO Applications Magazine From CIO Applications The communications space is evolving at a faster rate and so are the needs and demands of the customers. The modern customer is aware of...
by Andrew Bosko | Apr 16, 2019 | Uncategorized
8 Tips to Turn Customer Insights into Action Last time, I talked about the importance of customer surveys and the perils of proceeding surveying without a clearly defined plan. I also promised to share my favorite tips for avoiding those surveying pitfalls. Here they...
