5 Timeless Lessons in Customer Trust
How to turn a one-time purchase into a loyal customer relationship Consumers are now more mobile, open to switching brands, and intolerant of poor customer experience than ever. What does it take to keep a customer coming back? In a word: Trust… But trust is tricky....Want Better CX? Build a Seamless Sales, Service, and Marketing Team
I’ve written a lot about the (often underestimated) role that a customer care team plays in achieving superior customer experience and long-term loyalty. No matter how spectacular or well-funded your marketing strategy – and no matter how flawless your sales operation...7 Ways to Make the 2020 Holiday Season Your Brand’s Best Ever
Cooped-up customers say they’re ready to spend, big, online this season. Are you – and everyone on your team – ready to make their brand experience a merry and memorable one? If you’re looking to your plans and experiences from holidays past, you’re probably not. I...3 Questions That Can Save Your Brand
In a year that has forced so many brands to rethink plans, revisit marketing strategies, and revise budgets, it helps to step back, take a breath, and check the landscape from somewhere above the tree line. In other words, get out of the weeds. Not always easy. But so...Follow Us
Stay connected for the latest updates on your favorite social network.
