Onshore, Nearshore or Offshore

by | Jul 12, 2019 | Uncategorized

Choosing the Call Center that’s Best for You and Your Customers Finding the right outsourced call center can be a daunting challenge. Try an online search for customer service providers and you’ll get 387 million results. How can anyone sort through all of that...

3 Reasons You Need to Survey Patient Satisfaction

by | Jul 9, 2019 | Uncategorized

Start Building Patient Loyalty by Asking the Right Questions When is the last time you reached out to your patients and asked for their honest, unvarnished opinions on your practice? Let me ask that another way: When is the last time you surveyed your patients...

Is Your Call Center Ready for the 2019 Call Spikes?

by | Jul 2, 2019 | Uncategorized

How Outsourcing Makes It Easier and Less Costly to Manage Call Surges Quick question: How did your inbound call center handle call spikes last year?  I’m not just talking about the predictable, seasonal upticks in volume.  I’m also asking about last minute rushes that...