by Andrew Bosko | Jul 12, 2019 | Uncategorized
Choosing the Call Center that’s Best for You and Your Customers Finding the right outsourced call center can be a daunting challenge. Try an online search for customer service providers and you’ll get 387 million results. How can anyone sort through all of that...
by Andrew Bosko | Jul 9, 2019 | Uncategorized
Start Building Patient Loyalty by Asking the Right Questions When is the last time you reached out to your patients and asked for their honest, unvarnished opinions on your practice? Let me ask that another way: When is the last time you surveyed your patients...
by Andrew Bosko | Jul 2, 2019 | Uncategorized
How Outsourcing Makes It Easier and Less Costly to Manage Call Surges Quick question: How did your inbound call center handle call spikes last year? I’m not just talking about the predictable, seasonal upticks in volume. I’m also asking about last minute rushes that...
