A Closer Look at Amazon’s 6 Customer Service Tenets
When I first skimmed Dan Gingiss’ recent article in Forbes, one rule caught my eye instantly. It made me want to go back and re-read the whole piece. When I first skimmed Dan Gingiss’ recent article in Forbes, one rule caught my eye instantly. It made me want to go...5 Ways Outsourcing Patient Appointment Scheduling Pays Off
For Your Patients, Your Practice, and You To grow your practice, you’re constantly looking for ways to attract new patients, provide better care than competing clinics, and deliver the kind of experience that makes your patients recommend you to everyone they know....What Will Really Cost You More?
Making Changes? Or Staying the Same? Guess one of the first questions I get when I first meet with a CEO or customer service director about moving their customer care operation from in-house to outsourced. You probably guessed right: it’s about cost. Won’t it cost...3 Things Your Millennial Customers Need From You Now
And How Your Customer Care Team Can Deliver Them Today, millennials are not only the biggest generation of buyers, they’re increasingly the most influential generation. They wield a lot of power. And they have a distinct set of buyer needs, preferences, and behaviors...Is Your Customer Service Team Building Your Brand Or Undermining It?
These 7 Quick Questions Will Tell You I recently found this article by Sara Lavenduski and found myself wishing that every customer care manager – and every CEO – would take a few minutes to read it. In her 7 Ways to Improve Customer Service” Lavenduski provides...Follow Us
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