Top 5 Viral Moments in Customer Service from 2019
Delivering consistently great customer service is no small challenge. It takes well-designed, seamless processes, substantial investments in technology, and a clear understanding of what customers expect and need. But for a timely reminder of what it takes to deliver...Skybridge Americas Named One of 2019’s 50 Most Admired Companies
Skybridge Americas Named One of 2019’s 50 Most Admired Companies We are delighted to share that Skybridge Americas has just been honored by Silicon Review magazine as one their Top 50 Most Admired Companies of 2019. Read more about this year’s honorees here > And...10 Surprising Stats on the Gap Between Customer Expectations and Customer Service Delivery
Ever find yourself wondering why it still seems so hard to deliver what your customers want, when they want it, and in a way that sustains loyalty? Does it sometimes feel like, no matter how hard you try – and no matter how much you invest – you’re still facing the...Know the Golden Rule for Customer Service?
(Hint: it’s the same Golden Rule you learned as a kid.) I couldn’t help smiling as I read Vince Jeffs’ recent article for Customerthink, “4 Golden Rules for Knowing and Honoring Thy Customer.” In this piece, Jeffs challenges a current – but often misguided – belief...How to Anticipate the Real Disruptors
5 Ways to Remain Competitive (No Matter What Your Competition Does) For the past several years, brands have placed increasing focus on the role and impact of disruptors. How can we anticipate the next disruption? What new, unforeseen technologies will emerge that...Follow Us
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