5 Ways Contact Center Work is Changing in 2020
With the proliferation of AI solutions throughout the contact center industry, there has been a corresponding evolution in the role of the customer care agent. Gone are the days that agents can simply be hired for their ability to work swiftly, follow a script, and...6 Loyalty Trends in 2020 that Just Might Change Everything
Do you know what your customers – both the ones you have and the ones you need to acquire – enjoy most about loyalty programs? Do you know what they dislike, or see as pointless, or so last decade? The folks at The Wise Marketer have just compiled their list of 2020...The 2020 Customer Experience Challenge: 6 Ways to Boost CX Now!
Talk about customer experience long enough and, eventually, the conversation turns to company culture. You can’t deliver truly exceptional customer experience that builds trust, satisfaction, and loyalty if your own culture isn’t actually built around those concepts,...3 Customer Care Resolutions You Should Make and Keep in 2020
If you’re like most American business leaders, you’ve got big growth goals for 2020. And your customers have even bigger demands. According to recent Microsoft study, more than half of customers surveyed stated that their customer care expectations are higher than...20 Smart Steps to CX Success in 2020
No matter how much planning you’ve done to prepare for a great 2020, this clever, thought-provoking list on Martech Advisor is sure to awaken your creativity – and reawaken your enthusiasm. As you read it, you’ll probably recognize some things you’re already trying...Follow Us
Stay connected for the latest updates on your favorite social network.
