The 5 Common Sense Ways to Prevent Customer Service Disasters
Running a successful call center today is a lot like a complex juggling act. To do it well, you need to keep your eye on so many moving parts. And when someone throws another ball into the mix, you need to add it to the mix, without dropping anything. In today’s...15 Seconds to Success: How First Impressions Impact Loyalty
On any given day, your customers might call you for many different reasons. Maybe they’re scheduling an appointment or enrolling in a program. Maybe they just want help with one simple question. But for all the differences that exist between customer calls, here’s one...Here’s What’s Keeping Your Revenue from Growing by 33%
Here’s What’s Keeping Your Revenue from Growing by 33% It’s all about 2 Little Stars When Brightpearl wanted to know more about how online customer ratings impact businesses and their brands, they partnered with Trustpilot to take a closer look. They compiled their...5 Ways to Cut Patient No-Shows (and Increase Patient Loyalty)
5 Ways to Cut Patient No-Shows (and Increase Patient Loyalty) Maintaining efficient scheduling is key to running a thriving practice. Over-schedule and patients end up waiting past their point of forgiveness. Under-schedule and your fully staffed office takes a...Follow Us
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