by Andrew Bosko | Mar 3, 2020 | Uncategorized
How Artificial Intelligence is meeting today’s most pressing business needs. In a recent TechRepublic article, writer N.F. Mendoza highlights five AI trends and their very significant impacts on customer engagement. While all five trends she covers here are...
by Andrew Bosko | Feb 27, 2020 | Uncategorized
Maybe you’ve been seeing the signs for a while: your customer service operation doesn’t seem to be working. Whatever the reasons, from staffing obstacles, to scalability challenges, to lagging technology, a poorly functioning customer care platform can be...
by Andrew Bosko | Feb 25, 2020 | Uncategorized
No Matter What Business You’re In… Does your customer care team deliver “Big Wow” and “Everyday Wow” moments? According to Micah Solomon in this recent Forbes piece points, customer service leaders do that. It’s part of their DNA. It’s all part of 5 core disciplines...
by Andrew Bosko | Feb 20, 2020 | Uncategorized
5 Steps to a WOW Customer Advisory Board – even on a Tight Budget. There are so many ways to gather customer feedback these days. You can survey. You can ask your inbound customer service agents for insights. You can listen to calls or read transcripts. You can do the...
by Andrew Bosko | Feb 18, 2020 | Uncategorized
You’re in a revenue-driven business. We all are (because, let’s face it, if we’re not earning revenue, we’re not going to stay in business for long). But sometimes, if an organization is under pressure to increase revenue, or new customers, or profitability, it can be...
by Andrew Bosko | Feb 13, 2020 | Uncategorized
They say that successful relationships are the result of continuous effort – and a solid, mutually beneficial relationship is always worth the work. This Valentine’s Day, I wanted to share my top 5 tips for making your customers fall in love with your brand, over and...
