Luckier Than We Think
When I first started thinking about what I’d say today, on St. Patrick’s Day, I had it all planned out. I wanted to talk about how, most of the time, “good luck” seems to come easier to those who have a good plan, a good team of people, and a good attitude. That’s...In the Subscription Industry’s Battle for Customer Retention, Your Call Center Could Be Your Most Powerful Secret Weapon
Customer retention challenges are growing across every industry. In the subscription business, it has become enormous. In a recent Brightback study of subscription industry leaders, there were several key findings that reflected a growing, industry-wide urgency when...How to Keep Your Contact Center Running Seamlessly
With the Right Talent, Right Now Not surprisingly, most of my conversations with business leaders these days seem to center on one increasingly complex question: “How Can I Make Sure My Call Center Operation Stays Well Staffed and Highly Skilled?” It’s a critically...3 Major Patient Frustrations and How to Cure Them in 2020
In 2020, patient experience, satisfaction, and retention are critical areas of focus for most medical and dental practices in the United States. If you have recently surveyed your patients (a practice I highly recommend), it’s likely that the three key issues...You Want To Deliver Seamless, Cost Effective Customer Care
How Artificial Intelligence is meeting today’s most pressing business needs. In a recent TechRepublic article, writer N.F. Mendoza highlights five AI trends and their very significant impacts on customer engagement. While all five trends she covers here are...Follow Us
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