If You’re Serious About Solving Your Real CX Issues…
…Look at Your Own Operation (Not Just at Your Employee) We’ve all been there. A customer has a bad experience on the phone. They’re mad. They’re super verbal. And they’ve taken the time to make sure we know every detail of what went so wrong. The customer care...The Silicon Review Names Skybridge Americas One of the 50 Most Trustworthy Companies of 2020!
Technology is developing at breakneck speed, so communicating and working with teams across the world is also gaining significance. Accordingly, Business Process Outsourcing (BPO) has been growing in popularity. In almost every industry, businesses can now outsource...It’s August, 2020: Do You Know Where Your Customer Loyalty Numbers Are?
6 Critical Insights Into the Loyalty Rollercoaster Your Customers Have Been Riding and How You Can Bring Them Safely Back to Your Brand Not long ago – just last November, to be exact – consumers were reporting that they were more brand loyal than they’d been the...7 Habits For Right Now
A Timely Rethinking of What it Takes to Lead Your Brand Through Uncertain Times In Stephen Covey’s famous book, “The 7 Habits of Highly Effective People,” we are introduced to a set of practices that successful, “highly effective” people consistently apply to their...Follow Us
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