“What’s a great, differentiated customer experience really worth to a company?” Isn’t that the question all of us, as business leaders, ask ourselves? I know it’s the (sometimes unspoken) question at the heart of the decision making process whenever an organization is...

In today’s tight employment market, nurture your best talent pool. Here in the United States, we’re enjoying more than a decade of economic growth, with the most rapid wage gain rate since 2009 and historically low unemployment rates. Long-term low unemployment is,...

You’ve probably had an inkling for a while now: Your current customer care process isn’t working. Calls keep coming in but your current team is either too busy, insufficiently skilled, or simply held back by old technology. Whatever the reason, poorly handled inbound...

5 Lessons We Can All Learn from the Voice on the Other End of the Phone Have you ever called a customer care line with a minor complaint – only to wind up more frustrated by the time you hung up? Of course you have. We all have. Now consider the repercussions of that...

  by Bobby Matthews Senior Vice President, Sales and Marketing Skybridge Americas bmatthews@skybridgeamericas.com I’ve been in this business for more than twenty years. And it’s never been boring. Customer Services Outsourcing is an industry that never, ever...

You have no business without customers. You already knew that. Every business leader knows that attracting, maintaining, and growing the customer base is essential to growing the company. So it’s not surprisingly that savvy businesses leaders place heavy emphasis on...

by Michelle Covey The holiday season was a poignant reminder of just how much the omnichannel consumer is own-ing the retail industry. Anything you need is available at your fingertips, 24/7 via your mobile device. Creating a successful omnichannel presence is no easy...

by Alison Holmlund As the Chief Customer Officer for a software-as-a-service (SaaS) company, much of my day is spent thinking about customer success and retention. Like any subscription-based business, renewals are our lifeblood and the success of our customers is...

by Jim Lyoob Technology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social media have we had access to such unbiased, real-time consumer responses. Consumers can like us, rate us, and often make or...

Minneapolis, MN – August 3, 2017 — Skybridge Americas today announced that it has been named as a Top 10 winner of the 2017 Elite Contact Center Outsourcing Award, presented by CUSTOMER magazine. The Elite Contact Center Outsourcing Award recognizes the top inbound...