When is the Last Time You Asked Your Customer Care Partner These 3 Questions?
I’ve said it before: there are countless ways to measure a contact center’s performance. While each metric means something, the truth is, some are more useful and informative than others. More importantly, no single performance measurement is capable of helping a...Is Your Customer Care Team at the Center of Your Engagement & Loyalty Strategy? It Needs to Be.
As a growing mountain of studies continues to show, the events and effects of the past year have driven – and continue to drive – profound shifts in customer needs, preferences, and standards. For better or worse, this great reshuffling of buying behaviors has many...Laresa McIntyre: Bringing a change in the financial sector at Skybridge Americas Inc.
The Most Successful Businesswomen to watch, 2021 Some leaders like to help others and grow with them to make a better place around them. With the free spirit to help others and transform the financial sector, Laresa McIntyre joined forces with Skybridge Americas Inc....The Price of a Poorly Scheduled Patient Appointment
A True Story of Patient Experience Gone Wrong and 3 Ways to Make it Right In one short year, everyone in the healthcare industry has experienced radical, upheaval. (Much of it painful. Some of it surprisingly positive.) It’s important to clarify that, when I say that,...Follow Us
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