Laresa McIntyre Selected for Stetson University’s Disruptive Leadership Certificate Program Advisory Board
May 7, 2020 Skybridge Americas Chief Financial Officer, Laresa McIntyre was recently selected by Stetson University to be on the advisory board of its Disruptive Leadership Certificate Program. The program prepares business leaders to make sense of the...5 Things Your “Temporarily Remote” Workers Want You to Know
As You Plan for the Next Phase In a recent post, I talked about how leader mindsets will play a major role in how brands fare as they ramp back up to re-enter a post-COVID world. Companies who see their current, COVID-driven accommodations as necessary-but-temporary...Is this Hidden Threat Lurking in Your Customer Service Operation?
4 Steps to Deliver the Helpful, Professional, Reassuring CX Your Customers Need Most Right Now At a time when leadership teams of just about every brand in America are brainstorming ways to encourage customers to return, re-engage, and resume purchasing, there is a...The Future of Contact Centers: Is Your COVID-19 Solution a BandAid or The New Normal?
Will Yours Be One of Them? You probably had a business continuity plan defined. But if you’re like most brands, your robust, carefully prepared continuity plan wasn’t built to get you through this. Why? Because it was probably geared toward a set of potential crises...Follow Us
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