Yes, There Is A Better Way to Prepare For this Year’s Holiday Season
3 Smart Steps Every CX Leader Should Take Now In a year marked by countless unknowns, challenges, and unexpected opportunities, brace yourself for a few more rides on the roller coaster. Here come the holidays. For many organizations, what happens between Halloween...Better CX isn’t just about driving profit
(It Will actually save you money. Here’s how.) A frequent topic of conversation between C-suite leaders and their sales, marketing, and customer care teams – especially during annual budgeting – revolves around customer experience. Long considered one of the...Your Customers’ Journey is Different and More Complicated Than Ever
Every team member of every customer-centric business knows that their customers have been going through upheaval this year. And during times of rapid change, people’s priorities often shift in unanticipated ways. But for many people this year, needs, wants, and...5 Customer Service Rules the Pandemic Just Rewrote
I recently wrote an article, “The Future of Customer Care is Here,” for CIO Applications magazine about customer care and how COVID-19 has not only accelerated the embrace of cloud-based, virtual platforms, but has driven fundamental changes in customer expectations....Follow Us
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