How to Stop Your Customer Experience Scores from Dropping
As You Map The Way to Your Next Normal There’s so much talk these days about “getting to the new normal.” In his recent article, Adrian Swinscoe shared some recent data about the impact of COVID-19 on CX scores: according to Cogito, CX scores have...How These 5 Rules Can Help You Rebuild After COVID-19
If you’ve been working at your CX strategy for a while now, chances are, you have customer information as fresh and recent as Q4 2019… “…but those reports may as well be turned into bird-cage liners now.” That’s according to...5 Ways To Help Your Customer Care Agents Improve CX Performance
The current pandemic has had a profound impact on every American customer’s relationship with nearly every business they patronize. It has heightened some needs and muted others. It has softened customer expectations of some providers, while intensifying their...Follow Us
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