by Andrew Bosko | Sep 26, 2019 | Uncategorized
How much are you spending to promote your brand, acquire new customers, and earn more business from your current ones? Whatever the amount, it’s not insignificant. It’s an investment – and a mighty one, at that. But too often, companies skip right past one of their...
by Andrew Bosko | Sep 24, 2019 | Uncategorized
3 Secrets To Earning 5-Star Traveler Reviews With so many advancements in self-service booking, you’d think that the demand for human customer care agents in the travel industry would have disappeared. Wasn’t that the prediction not too long ago?...
by Andrew Bosko | Sep 19, 2019 | Uncategorized
Any time you lose a patient relationship, it hurts. Why are they leaving? Is a competing practice doing something different – something better – to woo your patients away? Are you unwittingly doing something to prompt patients to lose faith and start shopping? Sure,...
by Andrew Bosko | Sep 16, 2019 | Uncategorized
Now, you can have it all: superior customer experience, 100% compliance, and dramatically reduced costs. How many times have you listened to a truly perfect call? You know the kind of call I’m talking about: The phone agent is warm and welcoming; Every question is...
by Andrew Bosko | Sep 13, 2019 | Uncategorized
Not surprisingly, I’m frequently in conversations with people about customer experience. What’s the best way to tackle CX? How can we drive a consistently great customer experience across all delivery channels? Has a customer experience platform been...
