by Andrew Bosko | Mar 21, 2019 | Uncategorized
You’ve probably had an inkling for a while now: Your current customer care process isn’t working. Calls keep coming in but your current team is either too busy, insufficiently skilled, or simply held back by old technology. Whatever the reason, poorly handled inbound...
by Andrew Bosko | Mar 19, 2019 | Uncategorized
5 Lessons We Can All Learn from the Voice on the Other End of the Phone Have you ever called a customer care line with a minor complaint – only to wind up more frustrated by the time you hung up? Of course you have. We all have. Now consider the repercussions of that...
by Andrew Bosko | Mar 14, 2019 | Uncategorized
by Bobby Matthews Senior Vice President, Sales and Marketing Skybridge Americas bmatthews@skybridgeamericas.com I’ve been in this business for more than twenty years. And it’s never been boring. Customer Services Outsourcing is an industry that never, ever...
by Andrew Bosko | Mar 11, 2019 | Uncategorized
You have no business without customers. You already knew that. Every business leader knows that attracting, maintaining, and growing the customer base is essential to growing the company. So it’s not surprisingly that savvy businesses leaders place heavy emphasis on...
by Andrew Bosko | Feb 15, 2019 | Uncategorized
by Michelle Covey The holiday season was a poignant reminder of just how much the omnichannel consumer is own-ing the retail industry. Anything you need is available at your fingertips, 24/7 via your mobile device. Creating a successful omnichannel presence is no easy...
by Andrew Bosko | Jan 9, 2018 | Uncategorized
by Alison Holmlund As the Chief Customer Officer for a software-as-a-service (SaaS) company, much of my day is spent thinking about customer success and retention. Like any subscription-based business, renewals are our lifeblood and the success of our customers is...
