by Andrew Bosko | Sep 13, 2019 | Uncategorized
Not surprisingly, I’m frequently in conversations with people about customer experience. What’s the best way to tackle CX? How can we drive a consistently great customer experience across all delivery channels? Has a customer experience platform been...
by Andrew Bosko | Sep 10, 2019 | Uncategorized
This week, Target Corporation announced the launch of its new, nationwide customer loyalty program (after a year-and-a-half beta test in multiple markets). As you may recall, Target has a near-mythological track record when it comes to understanding their consumers...
by Andrew Bosko | Sep 5, 2019 | Uncategorized
Is Your Practice Ready for the Year-End Rush? 3 Ways Seasonal Planning Help Grow Your Practice, Improve Patient Experience, and Increase Revenue If your office is like most medical and dental practices, you see wide swings in patient volume throughout the course of...
by Andrew Bosko | Aug 29, 2019 | Uncategorized
5 Strategies On How To Stay Ahead Of Customer-Driven Disruption by NJ Goldston Are today’s companies ready for the next disruption? With the rise of the smartphone, fast fashion, and ride-sharing and the decline of industry stalwarts like GE, IBM, and Coca-Cola,...
by Andrew Bosko | Aug 27, 2019 | Uncategorized
The concept of call center gamification has been around for a while now. But if you’ve never worked in a gamified environment, you’ve probably wondered how it works. Why do some call center managers swear by gaming? And what does it take to get started? But maybe...
by Andrew Bosko | Aug 22, 2019 | Uncategorized
Running a successful call center today is a lot like a complex juggling act. To do it well, you need to keep your eye on so many moving parts. And when someone throws another ball into the mix, you need to add it to the mix, without dropping anything. In today’s...
