A Timeless Lesson in Gratitude from President Kennedy

by | Nov 22, 2023 | Blog

While each of us recognizes Thanksgiving Day in our own, unique way, there is one thing I know we all have in common: the knowledge that there is much for which to be grateful. At their best, our Thanksgiving rituals – whatever they are – remind us to celebrate that...

The Hidden Gift in Veterans Day

by | Nov 6, 2023 | Blog

Each year on Veterans Day, we pause to honor those who stepped forward, wore the uniform, and served in the name of our country. At its most fundamental, it’s a day that asks us to give one thing: a simple thank you to our veterans for their service. But when you dig...

Knowing When to Pass the CX Baton

by | Aug 24, 2023 | Blog

“Outsourcing helps companies maintain service levels and provide a consistent customer experience across all channels and hours of operation.” Deloitte Digital 2023 Report on New Realities for Contact Center Transformation Have your customers been looking for a better...

The Real Heroes Powering Super CX Performance

by | Mar 10, 2023 | Blog

Customer loyalty isn’t something you build once and count on forever. It is fragile, vulnerable to every encounter your customers have with your brand, especially those that occur at the contact center. As a growing number of organizations have come to recognize,...

Looking for Customer Loyalty? Start Right Here

by | Feb 7, 2023 | Blog

Thanks to the strange, mixed messages our economy keeps sending, many businesses find themselves juggling the dueling concerns of sustained talent shortages and lingering worries of a 2023 recession. As plans and budgets go through new rounds of scrutiny, some...