by Andrew Bosko | May 7, 2019 | Uncategorized
And Build the Best Inbound Customer Care Team There was a lot of excitement and celebration last week, when the U.S. jobs report came out. Not only did the U.S. add 263,000 jobs (exceeding expectations by a staggering 73,000), but we are now enjoying a 3.6%...
by Andrew Bosko | May 2, 2019 | Uncategorized
How the Role of the CMO is Rapidly Changing Before you can truly improve CX, you need to understand the disconnects between customer expectation, customer experience, and your current CX efforts. Most successful business leaders today understand that their customers...
by Andrew Bosko | Apr 30, 2019 | Uncategorized
How the Role of the CMO is Rapidly Changing In today’s environment of rapidly shifting customer expectations, the demands on marketing departments and, especially, CMO’s, have grown exponentially. Today’s CMO’s – and the teams they lead – are the drivers of revenue...
by Andrew Bosko | Apr 25, 2019 | Uncategorized
A customer’s first purchase might be a leap of faith. Everything that happens after that is driven largely by how successfully you maintain – and protect – their faith in you. Before your customer buys again – or recommends you to anyone else – they need to...
by Andrew Bosko | Apr 23, 2019 | Uncategorized
It’s All About Vision, Planning, and Choosing the Right Partner All the logistics of your growing business point to the fact that it’s time to outsource your inbound customer care operation. So, what’s keeping you from moving forward? Is it a concern about...
