by Andrew Bosko | Oct 13, 2020 | Uncategorized
You’re likely familiar with the concept of “React, Respond, Recover” as a framework for describing how businesses can successfully navigate and survive crises. As with so many things brought on by the current international pandemic, I find that model...
by Andrew Bosko | Oct 6, 2020 | Uncategorized
Plans are funny things. You can’t expect to achieve aggressive goals without one. But honestly, you can’t expect to achieve them even when you do have one. Not even a great one. Yet too often, we human beings fall into the same old trap. We set lofty goals, we...
by Andrew Bosko | Oct 1, 2020 | Uncategorized
Sometimes, when you’ve had your nose to the grindstone, working on something extremely important and terribly urgent, a little dose of everyday wisdom and common-sense context can be incredibly rejuvenating. That’s especially true for brand leaders, customer...
by Andrew Bosko | Sep 29, 2020 | Uncategorized
3 Smart Steps Every CX Leader Should Take Now In a year marked by countless unknowns, challenges, and unexpected opportunities, brace yourself for a few more rides on the roller coaster. Here come the holidays. For many organizations, what happens between Halloween...
by Andrew Bosko | Sep 24, 2020 | Uncategorized
(It Will actually save you money. Here’s how.) A frequent topic of conversation between C-suite leaders and their sales, marketing, and customer care teams – especially during annual budgeting – revolves around customer experience. Long considered one of the...
by Andrew Bosko | Sep 22, 2020 | Uncategorized
Every team member of every customer-centric business knows that their customers have been going through upheaval this year. And during times of rapid change, people’s priorities often shift in unanticipated ways. But for many people this year, needs, wants, and...
