by Andrew Bosko | Dec 21, 2020 | Uncategorized
I’ve been writing a lot lately about customer expectations, the changes we’re seeing, and how some customer care providers have been able to step up to meet those expectations. As I’ve mentioned, part of the challenge that every retail brand faces...
by Andrew Bosko | Dec 15, 2020 | Uncategorized
What does the future hold? How will 2021 unfold? I’m sure that most of us in the customer care realm have formed a few (or more) opinions on that topic. But I’m also pretty sure that none of us would be willing to bet our last dollar on the specifics. How could we?...
by Andrew Bosko | Dec 10, 2020 | Uncategorized
A New Standard in Customer Experience Laresa McIntyre, CFO of Skybridge Americas possesses that rare combination of visionary leadership, an acute focus on bottom line results, and a passion for building and leading motivated, high performing teams. She believes that,...
by Andrew Bosko | Dec 9, 2020 | Uncategorized
What distinguishes good marketing and customer experience leaders from the truly exceptional? According to a recent and very eye-opening study, great CMO’s bring 5 distinct attitudes to the critical task of “driving human-centric business growth.” When international...
by Andrew Bosko | Dec 4, 2020 | Uncategorized
When McKinsey recently published their customer loyalty study, it was a wake-up call, revealing that, over the course of this topsy-turvy year, 75% of US consumers have upended their own shopping practices. Yes, 3 out of 4 American customers turned away from the...
by Andrew Bosko | Dec 2, 2020 | Uncategorized
It’s inevitable. At about this time, as the calendar hurtles from Thanksgiving to the New Year, we find ourselves reflecting on the year that has been. Honestly, these year-end musings have been fairly routine. From a business leadership perspective, this review...
