by Andrew Bosko | Jan 21, 2020 | Uncategorized
Do you know what your customers – both the ones you have and the ones you need to acquire – enjoy most about loyalty programs? Do you know what they dislike, or see as pointless, or so last decade? The folks at The Wise Marketer have just compiled their list of 2020...
by Andrew Bosko | Jan 16, 2020 | Uncategorized
Talk about customer experience long enough and, eventually, the conversation turns to company culture. You can’t deliver truly exceptional customer experience that builds trust, satisfaction, and loyalty if your own culture isn’t actually built around those concepts,...
by Andrew Bosko | Jan 14, 2020 | Uncategorized
If you’re like most American business leaders, you’ve got big growth goals for 2020. And your customers have even bigger demands. According to recent Microsoft study, more than half of customers surveyed stated that their customer care expectations are higher than...
by Andrew Bosko | Jan 9, 2020 | Uncategorized
Here we are, at the fresh start of another fast-moving year. If you’re like most business leaders, you’ve set audacious growth goals and you’re doing everything in your power to stay one step ahead of industry disruptors. At times like these, it’s easy to get hyper...
by Andrew Bosko | Jan 7, 2020 | Uncategorized
No matter how much planning you’ve done to prepare for a great 2020, this clever, thought-provoking list on Martech Advisor is sure to awaken your creativity – and reawaken your enthusiasm. As you read it, you’ll probably recognize some things you’re already trying...
by Andrew Bosko | Dec 19, 2019 | Uncategorized
No matter how big or small your 2020 Customer Experience budget may be, Aimee Lucas has some advice for you. Why not take advantage of these last few, semi-quiet weeks before the new year to take another look at how your program is functioning right now. Are there...
