by Andrew Bosko | Feb 11, 2020 | Uncategorized
Because that’s who they really are. Delivering a powerful, positive customer experience is the biggest challenge facing every consumer facing industry today. That is especially true in the health care sector. If you doubt me, consider a recent Press Ganey study....
by Andrew Bosko | Feb 6, 2020 | Uncategorized
With Laser Focus and Lightening Speed Have you heard the phrase Customer Experience so many times that, sometimes it seem like the whole thing has gotten a bit… boring? If you are, Steve Berry at Worthix is guessing you’re not alone. In a recent article, he reflects...
by Andrew Bosko | Feb 4, 2020 | Uncategorized
Hiring top talent has been so difficult for so long now. Thanks to the U.S. labor shortage, hiring managers – in nearly every industry – are struggling to fill open positions. In 2020, it’s likely to get worse, not better. Sure, the stakes are high for every business...
by Andrew Bosko | Jan 30, 2020 | Uncategorized
As the leader of a growing business, you know the importance of new customer acquisition. In fact, if you’re like most of us, a hefty portion of your business plan and budget are likely devoted to bringing in new buyers. But while you’re studying the buying habits,...
by Andrew Bosko | Jan 28, 2020 | Uncategorized
At Skybridge Americas, we have long believed that, when our customer care agents know and love your brand, their enthusiasm shines through on every call. It’s that brand passion that, in turn, fosters greater customer brand loyalty. That philosophy is at the heart of...
by Andrew Bosko | Jan 23, 2020 | Uncategorized
With the proliferation of AI solutions throughout the contact center industry, there has been a corresponding evolution in the role of the customer care agent. Gone are the days that agents can simply be hired for their ability to work swiftly, follow a script, and...
