by Andrew Bosko | Apr 21, 2020 | Uncategorized
As American employers continue grappling with how to stay open while their office doors are closed, there are 5 long-held “concerns” that I keep hearing. Problem is, while the concerns are real, the beliefs are inaccurate. Bigger problem is, these...
by Andrew Bosko | Apr 16, 2020 | Uncategorized
5 Questions to Guide Your Process Business leaders across the country continue exploring every conceivable way of adapting to the unprecedented stresses and challenges of the current coronavirus-driven economy. At the same time, there is a growing awareness that, even...
by Andrew Bosko | Apr 14, 2020 | Uncategorized
This is the fourth in our blog series on COVID-19 Rapid Response. You can find them all, starting with the first post in this series, here. In my earlier posts, I’ve put a great deal of focus on how to transition your call center agents from on-site to at-home. But of...
by Andrew Bosko | Apr 7, 2020 | Uncategorized
A Handful of North American Call Centers Step Up to Fill the Need In my past several posts, I’ve focused on the growing urgency among so many organizations to continue to serve their customers while most of their employees are required to self-quarantine at home. In...
by Andrew Bosko | Mar 31, 2020 | Uncategorized
A Handful of North American Call Centers Step Up to Fill the Need In my past several posts, I’ve focused on the growing urgency among so many organizations to continue to serve their customers while most of their employees are required to self-quarantine at home. In...
by Andrew Bosko | Mar 26, 2020 | Uncategorized
8 Critical Questions to Assess Your Technology Readiness This is the second in our series on COVID-19 Rapid Response. You can find the first post in this series here. In my most recent post, I talked about how COVID-19 has created a new urgency among customer care...
