by Andrew Bosko | Jun 24, 2020 | Uncategorized
Often, my conversations with customers center on how their own customers’ needs have changed as the months have stretched on during the pandemic. The challenge, of course, is in meeting those new needs and remaining relevant in a new and rapidly evolving environment....
by Andrew Bosko | Jun 23, 2020 | Uncategorized
Are your customers struggling to come to terms with the new rules and new inconveniences of today’s “social distancing” requirements? Are they starting to take out their frustrations on your customer care agents? It seems to be happening just about everywhere right...
by Andrew Bosko | Jun 18, 2020 | Uncategorized
Superior customer experience, 100% compliance, and dramatically reduced costs. When we introduced SkyAI last year, I talked about how, thanks to this innovative Artificial Intelligence solution, we were able to deliver efficiency without sacrificing the magic of the...
by Andrew Bosko | Jun 16, 2020 | Uncategorized
Here are 7 Steps To Take Now For most U.S. companies, it continues to be a long, bumpy and unpredictable road back from COVID-19. Few recent studies underscore that fact as pointedly as the 2020 Edelman Trust Barometer. When the global communications company wanted to...
by Andrew Bosko | Jun 11, 2020 | Uncategorized
5 Ways to Keep Your Team Safe and Engaged Since March, companies around the world have faced a seemingly unending series of difficult trade-offs in the struggle to remain operational and save the business. For so many organizations, survival has depended on whether...
by Andrew Bosko | Jun 9, 2020 | Uncategorized
As You Map The Way to Your Next Normal There’s so much talk these days about “getting to the new normal.” In his recent article, Adrian Swinscoe shared some recent data about the impact of COVID-19 on CX scores: according to Cogito, CX scores have...
