by Andrew Bosko | Jan 26, 2021 | Uncategorized
Every January carries the promise of new beginnings, fresh starts, and high hopes. For many of us, this is a time of committing to specific resolutions, aimed at making us better leaders. That’s all well and good. But this year, after the year we’ve just had, I’m...
by Andrew Bosko | Jan 8, 2021 | Uncategorized
After a year of getting the rug get pulled out from under nearly every plan you thought you had last January, you’d be forgiven for approaching 2021 with some trepidation. So, how can you best position your brand to meet your customers’ expectations next year? How can...
by Andrew Bosko | Jan 5, 2021 | Uncategorized
The next normal may be a ways off. In the meantime, here are three trends that will likely influence how customers connect with brands “Leaders who identified how to quickly pivot … not only saw new sustainable paths to profitability but also increased brand value.”...
by Andrew Bosko | Dec 21, 2020 | Uncategorized
A few times in the past, I’ve written about the deep and long-lasting positive impact of Tony Hsieh on the world of customer service and the profound, inextricable link between employee happiness and customer happiness. Hsieh, former CEO of Zappos, seemed to approach...
by Andrew Bosko | Dec 21, 2020 | Uncategorized
I’ve been writing a lot lately about customer expectations, the changes we’re seeing, and how some customer care providers have been able to step up to meet those expectations. As I’ve mentioned, part of the challenge that every retail brand faces...
