by Andrew Bosko | Jul 18, 2019 | Uncategorized
3 CX Fundamentals You Need to Know (and Do), Starting Now We live and work in an environment – and an economy – of continuously rising customer expectations. In an age of disruptors willing and able to fulfill just about every consumer whim, you face growing...
by Andrew Bosko | Jul 16, 2019 | Uncategorized
Never Make these 3 Marketing Mistakes Again Sometimes it’s all too easy to get so focused on the day-to-day minutia of running a growing business that we can lose sight of the fundamentals. Last week, I came across this wonderful piece on Forbes, written by market...
by Andrew Bosko | Jul 12, 2019 | Uncategorized
Choosing the Call Center that’s Best for You and Your Customers Finding the right outsourced call center can be a daunting challenge. Try an online search for customer service providers and you’ll get 387 million results. How can anyone sort through all of that...
by Andrew Bosko | Jul 9, 2019 | Uncategorized
Start Building Patient Loyalty by Asking the Right Questions When is the last time you reached out to your patients and asked for their honest, unvarnished opinions on your practice? Let me ask that another way: When is the last time you surveyed your patients...
by Andrew Bosko | Jul 2, 2019 | Uncategorized
How Outsourcing Makes It Easier and Less Costly to Manage Call Surges Quick question: How did your inbound call center handle call spikes last year? I’m not just talking about the predictable, seasonal upticks in volume. I’m also asking about last minute rushes that...
