by Andrew Bosko | Aug 22, 2019 | Uncategorized
Running a successful call center today is a lot like a complex juggling act. To do it well, you need to keep your eye on so many moving parts. And when someone throws another ball into the mix, you need to add it to the mix, without dropping anything. In today’s...
by Andrew Bosko | Aug 20, 2019 | Uncategorized
On any given day, your customers might call you for many different reasons. Maybe they’re scheduling an appointment or enrolling in a program. Maybe they just want help with one simple question. But for all the differences that exist between customer calls, here’s one...
by Andrew Bosko | Aug 15, 2019 | Uncategorized
Here’s What’s Keeping Your Revenue from Growing by 33% It’s all about 2 Little Stars When Brightpearl wanted to know more about how online customer ratings impact businesses and their brands, they partnered with Trustpilot to take a closer look. They compiled their...
by Andrew Bosko | Aug 13, 2019 | Uncategorized
5 Ways to Cut Patient No-Shows (and Increase Patient Loyalty) Maintaining efficient scheduling is key to running a thriving practice. Over-schedule and patients end up waiting past their point of forgiveness. Under-schedule and your fully staffed office takes a...
by Andrew Bosko | Aug 8, 2019 | Uncategorized
When I came across this article by Gary Lyng on thriveglobal.com, it resonated instantly for me. Too often, the idea of creating a successful “CX Strategy” can be so daunting, even overwhelming, that the goal itself is slowly eroded by analysis paralysis. Don’t get...
