by Andrew Bosko | Oct 1, 2019 | Uncategorized
3 Reasons You Should Consider Outsourcing Your Call Center Now All businesses – from start-ups to Fortune 100 brands – have one challenge in common: as customer experience expectations continue to rise exponentially, every customer contact is a high-stakes event. To...
by Andrew Bosko | Sep 26, 2019 | Uncategorized
How much are you spending to promote your brand, acquire new customers, and earn more business from your current ones? Whatever the amount, it’s not insignificant. It’s an investment – and a mighty one, at that. But too often, companies skip right past one of their...
by Andrew Bosko | Sep 24, 2019 | Uncategorized
3 Secrets To Earning 5-Star Traveler Reviews With so many advancements in self-service booking, you’d think that the demand for human customer care agents in the travel industry would have disappeared. Wasn’t that the prediction not too long ago?...
by Andrew Bosko | Sep 19, 2019 | Uncategorized
Any time you lose a patient relationship, it hurts. Why are they leaving? Is a competing practice doing something different – something better – to woo your patients away? Are you unwittingly doing something to prompt patients to lose faith and start shopping? Sure,...
by Andrew Bosko | Sep 16, 2019 | Uncategorized
Now, you can have it all: superior customer experience, 100% compliance, and dramatically reduced costs. How many times have you listened to a truly perfect call? You know the kind of call I’m talking about: The phone agent is warm and welcoming; Every question is...
