by Andrew Bosko | Dec 19, 2019 | Uncategorized
No matter how big or small your 2020 Customer Experience budget may be, Aimee Lucas has some advice for you. Why not take advantage of these last few, semi-quiet weeks before the new year to take another look at how your program is functioning right now. Are there...
by Andrew Bosko | Dec 17, 2019 | Uncategorized
Delivering consistently great customer service is no small challenge. It takes well-designed, seamless processes, substantial investments in technology, and a clear understanding of what customers expect and need. But for a timely reminder of what it takes to deliver...
by Andrew Bosko | Dec 5, 2019 | Uncategorized
Skybridge Americas Named One of 2019’s 50 Most Admired Companies We are delighted to share that Skybridge Americas has just been honored by Silicon Review magazine as one their Top 50 Most Admired Companies of 2019. Read more about this year’s honorees here > And...
by Andrew Bosko | Dec 3, 2019 | Uncategorized
Ever find yourself wondering why it still seems so hard to deliver what your customers want, when they want it, and in a way that sustains loyalty? Does it sometimes feel like, no matter how hard you try – and no matter how much you invest – you’re still facing the...
by Andrew Bosko | Nov 26, 2019 | Uncategorized
(Hint: it’s the same Golden Rule you learned as a kid.) I couldn’t help smiling as I read Vince Jeffs’ recent article for Customerthink, “4 Golden Rules for Knowing and Honoring Thy Customer.” In this piece, Jeffs challenges a current – but often misguided – belief...
