by Andrew Bosko | Mar 12, 2020 | Uncategorized
Customer retention challenges are growing across every industry. In the subscription business, it has become enormous. In a recent Brightback study of subscription industry leaders, there were several key findings that reflected a growing, industry-wide urgency when...
by Andrew Bosko | Mar 10, 2020 | Uncategorized
With the Right Talent, Right Now Not surprisingly, most of my conversations with business leaders these days seem to center on one increasingly complex question: “How Can I Make Sure My Call Center Operation Stays Well Staffed and Highly Skilled?” It’s a critically...
by Andrew Bosko | Mar 5, 2020 | Uncategorized
In 2020, patient experience, satisfaction, and retention are critical areas of focus for most medical and dental practices in the United States. If you have recently surveyed your patients (a practice I highly recommend), it’s likely that the three key issues...
by Andrew Bosko | Mar 3, 2020 | Uncategorized
How Artificial Intelligence is meeting today’s most pressing business needs. In a recent TechRepublic article, writer N.F. Mendoza highlights five AI trends and their very significant impacts on customer engagement. While all five trends she covers here are...
by Andrew Bosko | Feb 27, 2020 | Uncategorized
Maybe you’ve been seeing the signs for a while: your customer service operation doesn’t seem to be working. Whatever the reasons, from staffing obstacles, to scalability challenges, to lagging technology, a poorly functioning customer care platform can be...
