by Andrew Bosko | Jul 2, 2020 | Uncategorized
When your customers reach out to you with a question or a problem, you know they’re expecting a clear, accurate, efficient response. If you can’t meet those expectations, the future of your customer care operation – and your brand – looks pretty bleak. But you also...
by Andrew Bosko | Jun 30, 2020 | Uncategorized
Last March, I wrote about what I saw happening to the customer care industry when COVID-19 forced entire call centers to close their doors, send their agents home, and scramble to provide the technology necessary to get those agents back on the phones. It was ugly. As...
by Andrew Bosko | Jun 24, 2020 | Uncategorized
Often, my conversations with customers center on how their own customers’ needs have changed as the months have stretched on during the pandemic. The challenge, of course, is in meeting those new needs and remaining relevant in a new and rapidly evolving environment....
by Andrew Bosko | Jun 23, 2020 | Uncategorized
Are your customers struggling to come to terms with the new rules and new inconveniences of today’s “social distancing” requirements? Are they starting to take out their frustrations on your customer care agents? It seems to be happening just about everywhere right...
by Andrew Bosko | Jun 18, 2020 | Uncategorized
Superior customer experience, 100% compliance, and dramatically reduced costs. When we introduced SkyAI last year, I talked about how, thanks to this innovative Artificial Intelligence solution, we were able to deliver efficiency without sacrificing the magic of the...
