by Andrew Bosko | Aug 27, 2020 | Uncategorized
For months, Americans have been adapting their consumer behaviors to accommodate the restrictions brought on by the pandemic. And, not surprisingly, they’ve learned a lot of lessons along the way. Turns out, some brands have made it easier than others. Some brands...
by Andrew Bosko | Aug 25, 2020 | Uncategorized
5 Ways to Turn Find and Fix Problems Early You know the saying, “if it’s not broken, don’t fix it…” In a year like this one, when so much has seemed to be broken, turned inside-out, or teetering on the edge, your time, focus, and resources have probably been pretty...
by Andrew Bosko | Aug 20, 2020 | Uncategorized
…Look at Your Own Operation (Not Just at Your Employee) We’ve all been there. A customer has a bad experience on the phone. They’re mad. They’re super verbal. And they’ve taken the time to make sure we know every detail of what went so wrong. The customer care...
by Andrew Bosko | Aug 18, 2020 | Uncategorized
Technology is developing at breakneck speed, so communicating and working with teams across the world is also gaining significance. Accordingly, Business Process Outsourcing (BPO) has been growing in popularity. In almost every industry, businesses can now outsource...
by Andrew Bosko | Aug 18, 2020 | Uncategorized
6 Critical Insights Into the Loyalty Rollercoaster Your Customers Have Been Riding and How You Can Bring Them Safely Back to Your Brand Not long ago – just last November, to be exact – consumers were reporting that they were more brand loyal than they’d been the...
