Greenfield, MN – April 19, 2017 — Skybridge Americas announced today that it has hired contact center executive Bobby Matthews as Vice President of Business Development. Bobby will report directly to Andrew J. Bosko, Chief Executive Officer, starting Wednesday, April 19th, 2017.
Prior to joining Skybridge Americas, Inc., Bobby was the Senior Vice President of Client Services for S2G Support Services Group, a provider of high-touch high-quality contact center, Tier 1, Tier 2 and 3 Technical Support Help Desk Services with locations in the United States and Canada. Additionally, Bobby was the Vice President of Relationship Management and Operations at APAC Customer Services, Inc., a customer care outsourcing company, where he was responsible for driving significant sales and revenue growth.
He has held numerous Senior Executive positions in sales, marketing, operations, logistics, product management, and technical service for companies such as Ameritech, AT&T, MCI and Comdisco.
“We are excited to have an executive of Bobby’s stature join our team,” said Bosko. “Bobby is a proven sales executive and knows how to drive ROI and value for clients, which is a central mission for Skybridge Americas.”
Bobby brings over 25 years of experience in the outsourcing, technology, retail and communication industries in sales, marketing, product management and operations. He has negotiated large contracts for multiple verticals including government, retail sales, financial services, non-profit, e-commerce, telecommunications, wireless, broadband, hospitality and travel, utilities, manufacturing, consumer goods and healthcare.
Bobby served over 15 years in the U.S. Army and Army National Guard in various command and staff positions in the Infantry and Army Special Forces, and he received many decorations for service. He is an active member in the Society of Consumer Affairs Professionals International (SOCAP), and the Chief Marketing Officer (CMO) Council where he serves as a member of the customer insight board on the Customer Affinity program. He also served on the We Do Care (non-profit, supporting our military) Organization Board and was the Executive Director. Bobby is PMP trained and Six-Sigma Champion Certified.
He and his wife Cindy have two children. They currently reside in Mt. Pleasant, South Carolina.
“I couldn’t be more excited to join such a leader in the industry with a fantastic management group like we have at Skybridge Americas,” said Bobby. “I look forward to helping Skybridge Americans expand its portfolio or world-class brands and build on its vision as a top on-shore contact center provider.”
About Skybridge Americas
For over twenty-five years Skybridge Americas has provided custom, multi-channel contact center, fulfillment, and digital solutions to the world’s most iconic and recognized brands. With US and Canada contact center locations, 200,000 square feet of warehouse space, and over 1,000 employees, Skybridge Americas provides award winning, integrated services to clients who demand proven results.
Contact center solutions include inbound and outbound call services, email, live chat and IVR capability, multi-lingual, 24/7/365 support, and compliance solutions such as SkyAssist that deliver perfect script compliance on every call.
The Skybridge Americas fulfillment center processes over 5 million transactions per year, including eCommerce, marketplace, retail, and direct response shipments. Services include pick, pack and ship, reverse logistics, warehousing, and custom kitting and product assembly services.
Digital support services include social media engagement, eCommerce website, and rebate and loyalty programs. Visit us at skybridgeamericas.com and email us at sales@skybridgeamericas.com for more information.
Skybridge Americas Contact:
Keith Schwartz
President and CMO
763-477-7679
kschwartz@skybridgeamericas.com
