by Andrew Bosko | Aug 20, 2019 | Uncategorized
On any given day, your customers might call you for many different reasons. Maybe they’re scheduling an appointment or enrolling in a program. Maybe they just want help with one simple question. But for all the differences that exist between customer calls, here’s one...
by Andrew Bosko | Aug 15, 2019 | Uncategorized
Here’s What’s Keeping Your Revenue from Growing by 33% It’s all about 2 Little Stars When Brightpearl wanted to know more about how online customer ratings impact businesses and their brands, they partnered with Trustpilot to take a closer look. They compiled their...
by Andrew Bosko | Aug 13, 2019 | Uncategorized
5 Ways to Cut Patient No-Shows (and Increase Patient Loyalty) Maintaining efficient scheduling is key to running a thriving practice. Over-schedule and patients end up waiting past their point of forgiveness. Under-schedule and your fully staffed office takes a...
by Andrew Bosko | Aug 8, 2019 | Uncategorized
When I came across this article by Gary Lyng on thriveglobal.com, it resonated instantly for me. Too often, the idea of creating a successful “CX Strategy” can be so daunting, even overwhelming, that the goal itself is slowly eroded by analysis paralysis. Don’t get...
by Andrew Bosko | Aug 6, 2019 | Uncategorized
Peaks and dips in call volume are a reality for every call center operation. Most volume cycles are easily anticipated, driven by the seasonality of your business or predictable market shifts. But how ready are you for the unanticipated? Extreme weather, natural...
by Andrew Bosko | Aug 1, 2019 | Uncategorized
What the New Forrester CX Index Reveals About Your Untapped CX Opportunity The newest Forrester Index is out and, frankly, the findings are extremely eye-opening. For most U.S. brands, customer experience improvement has hit a plateau. Overall, according to the...
