by Andrew Bosko | Mar 24, 2020 | Uncategorized
Yes. Here’s How to Get Started As we find ourselves in the strange, uncharted territory of the past few weeks, I’ve been struck by how very united we all are by two common goals. 1. We want to do everything in our power to protect the health and well being of our...
by Andrew Bosko | Mar 19, 2020 | Uncategorized
Are your customers struggling to come to terms with the new rules and new inconveniences of today’s (temporary) “social distancing” requirements? Are they starting to take out their frustrations on your customer care agents? It seems to be happening just about...
by Andrew Bosko | Mar 17, 2020 | Uncategorized
When I first started thinking about what I’d say today, on St. Patrick’s Day, I had it all planned out. I wanted to talk about how, most of the time, “good luck” seems to come easier to those who have a good plan, a good team of people, and a good attitude. That’s...
by Andrew Bosko | Mar 12, 2020 | Uncategorized
Customer retention challenges are growing across every industry. In the subscription business, it has become enormous. In a recent Brightback study of subscription industry leaders, there were several key findings that reflected a growing, industry-wide urgency when...
by Andrew Bosko | Mar 10, 2020 | Uncategorized
With the Right Talent, Right Now Not surprisingly, most of my conversations with business leaders these days seem to center on one increasingly complex question: “How Can I Make Sure My Call Center Operation Stays Well Staffed and Highly Skilled?” It’s a critically...
by Andrew Bosko | Mar 5, 2020 | Uncategorized
In 2020, patient experience, satisfaction, and retention are critical areas of focus for most medical and dental practices in the United States. If you have recently surveyed your patients (a practice I highly recommend), it’s likely that the three key issues...
